Welcome to the official website of 2Tales and Mali Kazan distillery. By using this website, you confirm that you have read, understood, and accepted these Terms of Use, the Privacy Policy, and all other applicable policies published on the website.

These terms are prepared in accordance with the laws of the Republic of Serbia and relevant European Union regulations relating to consumer protection, electronic commerce, and personal data protection.

1. GENERAL INFORMATION

This website is used to present products, workshops, events, and activities of the 2Tales and Mali Kazan brands.

The seller and owner of the website is:

2Tales Distillery / Mali Kazan
Belgrade, Serbia
E-mail: [enter email]
Phone: [enter phone]

All information displayed on the website is for informational purposes only and may be changed without prior notice.

2. LEGAL DRINKING AGE

Purchase and consumption of alcoholic beverages is allowed only to persons of legal drinking age in accordance with the laws of the country from which the user accesses the website.

By using this website, you confirm that you are of legal age to purchase and consume alcoholic beverages.

We reserve the right to refuse an order if there is any doubt that the customer does not meet the legal drinking age requirement.

3. PRODUCTS AND AVAILABILITY

All products displayed on the website are presented as accurately as possible. However, minor differences in color, packaging, or product design may occur.

Product availability may change without prior notice.

We reserve the right to limit quantities or remove products from the offer at any time.

4. PRICES AND PAYMENT

All prices are displayed in the currency stated on the website and may include taxes in accordance with applicable regulations.

Delivery costs, if any, will be clearly shown before completing the purchase.

The seller reserves the right to change prices without prior notice, but changes will not apply to already confirmed orders.

Payment can be made using the methods available on the website.

5. DELIVERY

Orders are processed within a reasonable time after payment confirmation.

Delivery times may depend on:

  • customer location
  • product availability
  • courier service
  • holidays and unforeseen circumstances

The customer is required to check the condition of the shipment upon receipt. If the package is visibly damaged, it is recommended to refuse acceptance and immediately contact the seller.

The risk passes to the customer at the moment of receiving the shipment.

6. RETURNS AND COMPLAINTS

The customer has the right to file a complaint in the case of:

  • damaged product
  • incorrectly delivered product
  • product with a manufacturing defect

Complaints should be submitted via the email address listed on the website, along with a description of the issue and product photos if possible.

For hygiene and safety reasons, opened products cannot be returned except in justified cases of complaint.

In case of a justified complaint, the customer may receive:

  • product replacement
  • refund
  • other agreement in accordance with the Consumer Protection Law of the Republic of Serbia

7. WORKSHOPS AND EVENTS

Registration for workshops and events is considered a reservation request.

The number of spots may be limited.

The organizer reserves the right to:

  • change dates
  • change content
  • cancel events due to unforeseen circumstances

In case of cancellation by the organizer, participants will be offered a new date or a refund.

8. INTELLECTUAL PROPERTY

All website content, including:

  • texts
  • photographs
  • video content
  • logos
  • product names
  • design and graphic elements

is the intellectual property of the 2Tales and Mali Kazan brands or their partners.

Unauthorized copying, distribution, or use of content is not permitted without prior written consent.

9. LIABILITY

You use this website at your own risk.

2Tales and Mali Kazan are not responsible for:

  • temporary website unavailability
  • technical errors
  • indirect damage
  • inaccuracies caused by technical issues or third-party errors

10. DATA PROTECTION AND PRIVACY

Data processing is carried out in accordance with:

  • the Personal Data Protection Law of the Republic of Serbia
  • EU GDPR principles where applicable

Detailed information is available in the Privacy Policy.

11. CONTACT

For any questions, complaints, or information, you can contact us:

E-mail: [enter email]
Phone: [enter phone]
Address: Belgrade, Serbia